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Cancelling a booking

You can cancel from the secure link in your confirmation email, or from your account if you have one. Charges depend on the number of days between the date you cancel and the check-in date (India Standard Time):

• 30 or more days before check-in: no charge (full refund).
• 15–29 days before check-in: 25% of the booking value is charged.
• 7–14 days before check-in: 50% of the booking value is charged.
• 0–6 days before check-in: the full booking value is charged (no refund).

The charge is calculated on the total booking value (room, meals, add-ons and taxes). Days are counted by calendar date, not by 24-hour periods.

We do not deduct a processing fee of our own. Any non-refundable charge levied by the payment provider or your bank is outside our control.

How refunds are paid

Refunds go back to the original payment method (the same card, UPI ID or bank account) within 7–10 working days of the cancellation being accepted. Banks and card networks sometimes take longer to show the credit. If you paid only an advance of 30% and the cancellation charge is more than that, the balance is payable by you; if it is less, the difference is refunded.

No-show and early departure

If you do not arrive on the day of check-in and have not told us, the booking is treated as a no-show and the full booking value is charged. If you check out earlier than booked, or leave part-way through a stay or package, unused nights and services are not refunded.

Changing dates

If you cannot travel on your dates, you may ask us to move your booking at least 15 days before check-in, subject to availability and any difference in tariff. Date changes closer than that are treated as a cancellation.

Packages, activities and add-ons

Packages follow the same schedule as room bookings. Activities and excursions that need permits, such as the Kudremukh trek, cannot be refunded within 48 hours of the activity unless we cancel them. Where we cancel an activity for weather, safety or forest-department orders, you may choose another activity or a refund of that activity’s price.

Cancellations by us

If we must cancel because of events beyond our control (landslides, floods, road closures, government orders), or if we cannot provide the room you booked, we will offer new dates or a full refund, within 7–10 working days, with no cancellation charge.

Contact

Write to us at stay@example.com or call +91 86187 95490, mentioning your booking reference.